Exchanges & Returns

Refund policy



The company supports when customers respond within 24 hours from the date of receiving the product

Products can only be redeemed when they meet the following four conditions:
- There are purchase invoices at JadePhan, the invoice shows all of buyer information, date of purchase, products ...
- There are full covers, tags on the product and accompanying accessories (eg straps ..)
- The product is not torn, dirty, strange smell ...
- Products purchased in the program have a discount of less than 15% (change size, exchange defective products) or original price (change model)
➔ If you change the notice after the specified time or the product does not meet 1 of the above 4 conditions, our company is pleased to refuse to support the case.

Cases allowed to exchange:

1. Defective manufacturing product

- The company will change the new product with the same code, color and no fee.
- In case the sample you buy has been discontinued, hope you can choose to change to another product or the company would like to send you a coupon for the next purchase.

3. Change model

- Customers exchange products with a value equal to or higher than the current product and pay the difference
- If the customer wishes to exchange a lower product, the difference will not be refunded and will not be deducted from the following invoice.
- In case customers are far away, please return the product to the Company to check first and will proceed to exchange when the product is valid, with additional fees.

- JadePhan only supports ONE TIME of exchange, previously exchanged products will not be allowed to exchange again.

- Customized products (E.g: size, color, length ..) will not be allowed to exchange or return.

- Products purchased in promotion campaign will not be allowed to exchange or return.

- Employees only accept exchange case according to the company's regulations and no refund.