Exchange Policy

How to exchange

1. Message us (Messenger/Zalo) within 24 hours of receiving your order.
2. Ship the item to the address below. Write your Facebook name and phone number on the parcel.
3. Send us a photo of the parcel or the tracking code. Delivery + request + tracking code must all happen within 72 hours (3 days); after that we cannot accept the exchange.
4. We inspect the item and send the new one. If the new item costs more, you pay the difference; if it costs less, the difference is not refunded.

On delivery (cash on delivery)

• You may inspect the item (not try it on) while the courier waits. If you decline it, you pay the two-way shipping fee.
• Orders accepted and tried on can only be exchanged, not returned.

Exchange shipping

• You pay the shipping to send the item back to us.
• Manufacturing defect or wrong item sent: we replace it with the same style and colour and cover the cost.

Not eligible

• Items already exchanged once.
• Requests or tracking codes sent after the deadline.
• Items without tags, torn, dirty, with odour, or washed.
• Made-to-order items (custom size, colour or length).

Exchange address