Exchanges & Returns

Exchange Policy at Jade Phan

For online order

The company supports exchanges when customers contact us within 7 days from the date of receiving the product

Products can only be redeemed when they meet the following four conditions:

• There are purchase invoices at JadePhan, the invoice shows all of buyer information, date of purchase, products ...
• There are full covers, tags on the product and accompanying accessories (eg straps ..)
• The product is not torn, dirty, strange smell ...
• Products purchased in the program have a discount of less than 15% (change size, exchange defective products) or original price (change model)

➤ If you change the notice after the specified time or the product does not meet 1 of the above 4 conditions, our company is pleased to refuse to support the case.

Cases allowed to exchange:

1. Defective manufacturing product

• The company will change the new product with the same code, color and no fee.
• In case the sample you buy has been discontinued, hope you can choose to change to another product or the company would like to send you a coupon for the next purchase.

2. Change model

• Customers exchange products with a value equal to or higher than the current product and pay the difference
• If the customer wishes to exchange a lower product, the difference will not be refunded and will not be deducted from the following invoice.
• In case customers are far away, please return the product to the Company to check first and will proceed to exchange when the product is valid, with additional fees.

✦ Note:

• JadePhan only supports ONE TIME of exchange, previously exchanged products will not be allowed to exchange again.
• Customized products (E.g: size, color, length ..) will not be allowed to exchange or return.
• Products purchased in promotion campaign will not be allowed to exchange or return.
• Employees only accept exchange case according to the company's regulations and no refund.